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30-Day “No Reason Necessary” Return Policy for Online Orders

For residential warranties, the customer may return the fan for any reason or no reason at all, provided it is shipped, freight or postage paid, insured for its full value, and in its original packaging within 30 days of delivery. If the fan is delivered in good condition, the customer will receive a refund of the invoice price less:

  1. Cost of shipping, handling and insurance;
  2. Amount charged for special orders and custom colors;
  3. Amount charges for customized parts, in any (including extension tubes);
  4. Service fee and/or parts replacement fee for any fan that is returned missing components, damaged in shipment where the damage is not covered by insurance, or that has been modified in any way. Such fees and charges will vary based upon the actual material and labor costs necessary to repair the fan, replace missing or modified parts, and to return the fan to its original factory condition.

This policy applies only to products sold directly by Big Ass Solutions.  Products sold by Big Ass Solutions Authorized Dealers are not subject to the 30-day “No Reason Necessary” policy. Customers who have purchased fans from Big Ass Solutions Authorized Dealers should contact the dealer for information on its specific return policies.

REPAIR, REPLACEMENT, OR A REFUND ARE THE EXCLUSIVE REMEDIES AVAILABLE UNDER THIS WARRANTY AND BIG ASS SOLUTIONS IS NOT RESPONSIBLE FOR DAMAGES OF ANY KIND, INCLUDING INCIDENTAL AND CONSEQUENTIAL DAMAGES. Incidental damages include but are not limited to such damages as loss of use. Consequential damages include but are not limited to the cost of repairing or replacing other property which was damaged if this product does not work properly.

THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE, AND OF ALL OTHER OBLIGATIONS AND LIABILITIES ON BIG ASS SOLUTIONS’ PART, AND BIG ASS SOLUTIONS NEITHER ASSUMES NOR AUTHORIZED ANY PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THE PRODUCTS. NO OTHER WARRANTY EXPRESSED OR IMPLIED, WHETHER OF FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY OR OF ANY OTHER KIND, WHETHER OR NOT SIMILAR IN NATURE TO ANY PREVIOUSLY SPECIFIED, SHALL EXIST WITH RESPECT TO SUCH PRODUCTS, ALL SUCH WARRANTIES BEING HEREBY EXPRESSLY DISCLAIMED BY BIG ASS SOLUTIONS AND WAIVED BY CUSTOMER. UNDER NO CIRCUMSTANCES SHALL BIG ASS SOLUTIONS BE LIABLE FOR ANY LOSS, DAMAGE COST OF REPAIR, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THE USE, SALE, OR REPAIR OF ANY PRODUCTS PURCHASED FROM BIG ASS SOLUTIONS, UNLESS SUCH DAMAGES CANNOT BE EXCLUDED BY LAW.

If you would like to return product to Big Ass Solutions, please contact the nearest Big Ass Solutions office near you. See our Contact page for email addresses and phone numbers: www.bigasssolutions.com/contact-us

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