To determine shipping rates for your Haiku products:
What should I do if my plans change and I wish to change the delivery preferences of my order?
If your order has shipped via FedEx or UPS (Ground or Overnight) to a U.S. address, you may make a change in delivery preferences by clicking one of the links below:
What should I do if my order is damaged or contains too few pieces?
We encourage you to take the following steps to protect yourself from loss or damage. Once you have signed for the order at the delivery point, the shipment becomes your property and we are no longer able to accept responsibility for delivery or damage in transit. The shipping confirmation addresses liability to delivery of the goods and damages in transit. Haiku Home’s full product warranties and customer service policies still apply:https://www.haikuhome.com/service/warranties
What should I do if I have comments about the service of the Haiku carriers?
We take our relationships with customers and carriers very seriously. Our carriers are an extension of our company and we expect them to provide you with the same high level of customer service as we do. If you wish to share with us your experience with the carrier, please send a detailed email to firstname.lastname@example.org.
For residential warranties, the customer may return the fan for any reason or no reason at all, provided it is shipped, freight or postage paid, insured for its full value, and in its original packaging within 30 days of delivery. If the fan is delivered in good condition, the customer will receive a refund of the invoice price less:
The customer may return the light for any reason or no reason at all, provided it is shipped, freight or postage paid, insured for its full value, and in its original packaging within 60 days of delivery. If the fixture is delivered in good condition, the customer will receive a refund of the invoice price less:
These policies apply only to products sold directly by Haiku Home. Products sold by Haiku Home Authorized Dealers are not subject to the 30-day or 60-day “No Reason Necessary” policy. Customers who have purchased fans or lights from Haiku Home Authorized Dealers should contact the dealer for information on its specific return policies. REPAIR, REPLACEMENT, OR A REFUND ARE THE EXCLUSIVE REMEDIES AVAILABLE UNDER THIS WARRANTY AND HAIKU HOME IS NOT RESPONSIBLE FOR DAMAGES OF ANY KIND, INCLUDING INCIDENTAL AND CONSEQUENTIAL DAMAGES. Incidental damages include but are not limited to such damages as loss of use. Consequential damages include but are not limited to the cost of repairing or replacing other property which was damaged if this product does not work properly.
THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE, AND OF ALL OTHER OBLIGATIONS AND LIABILITIES ON HAIKU HOME’S PART, AND HAIKU HOME NEITHER ASSUMES NOR AUTHORIZED ANY PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THE PRODUCTS. NO OTHER WARRANTY EXPRESSED OR IMPLIED, WHETHER OF FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY OR OF ANY OTHER KIND, WHETHER OR NOT SIMILAR IN NATURE TO ANY PREVIOUSLY SPECIFIED, SHALL EXIST WITH RESPECT TO SUCH PRODUCTS, ALL SUCH WARRANTIES BEING HEREBY EXPRESSLY DISCLAIMED BY HAIKU HOME AND WAIVED BY CUSTOMER. UNDER NO CIRCUMSTANCES SHALL HAIKU HOME BE LIABLE FOR ANY LOSS, DAMAGE COST OF REPAIR, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THE USE, SALE, OR REPAIR OF ANY PRODUCTS PURCHASED FROM HAIKU HOME, UNLESS SUCH DAMAGES CANNOT BE EXCLUDED BY LAW.
If you would like to return product to Haiku Home, please contact the nearest Big Ass Solutions office near you.
If you believe a part failed during normal operation and is covered under warranty, notify Big Ass Solutions. We will send you a replacement part and return labels for you to ship us the failed part. In order for us to evaluate the cause of the product failure, please return the original part to our offices within 10 business days of receipt of the replacement part. After we receive it, we will evaluate it and determine the reasons for its failure and whether it is covered under warranty. If the part is covered under warranty, you will not be charged for the replacement item. If the part is not covered under warranty, you will be charged for the replacement part plus shipping and handling.
1. Contact Customer Service at 1-855-694-2458 to obtain an RMA number.
2. Please use the return label supplied by your Customer Service associate. The return shipment address is:
Big Ass Solutions
2251 Innovation Drive
Lexington, KY 40511
3. Use the packaging for the replacement part to return the original part. The RMA number must appear on the outside of the packaging.
4. If the part weighs over 50 lb (22.7 kg), you will be provided a prepaid Bill of Lading. To schedule a freight pickup, please contact Customer Service. We will only charge freight costs if the original part is not covered under warranty.
5. If the part weighs 50 lb (22.7 kg) or less, please use the provided prepaid shipping label and drop off at your nearest package delivery service location.
The WEEE directive requires manufacturers to mark electrical and electronic equipment with the WEEE symbol. The symbol consists of a crossed-out wheeled bin with a thick, black line below to remind consumers not to dispose of WEEE as unsorted municipal waste and to differentiate the symbol from other recycling symbols. Do not dispose of your product in the general waste. Please either check your local regulations on how to dispose of electrical and electronic products or return the product to Big Ass Solutions (you pay shipping fees).
WEEE Return Instructions
You are responsible for providing and paying for shipping when returning a product to Big Ass Solutions for the purpose of recycling under the WEEE directive. Please ship the product to the following address:
Big Ass Solutions
ATTN: WEEE Recycling
2251 Innovation Drive
Lexington, KY 40505