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Shipping And Returns

Shipping

To determine shipping rates for your Haiku products:

  1. Select “Proceed to Checkout” from the Shopping Cart menu
  2. Select a checkout method and enter your billing and shipping information
  3. Select a shipping method (standard or expedited) and rate
  4. Shipping rates will be added to your purchase total

30-Day “No Reason Necessary” Return Policy for Haiku Fan and Haiku Light Orders

For residential warranties, the customer may return the fan for any reason or no reason at all, provided it is shipped, freight or postage paid, insured for its full value, and in its original packaging within 30 days of delivery. If the fan is delivered in good condition, the customer will receive a refund of the invoice price less:

  • Cost of shipping, handling and insurance;
  • Amount charged for special orders or custom colors;
  • Amount charged for customized parts, if any (including extension tubes);
  • Service fee and/or parts replacement fee for any fan or fixture that is returned missing components, damaged in shipment where the damage is not covered by insurance, or that has been modified in any way. Such fees and charges will vary based upon the actual material and labor costs necessary to repair the fan, replace missing or modified parts, and to return the fan to its original factory condition.

60-Day “No Reason Necessary” Return Policy for Haiku Garage Series Orders

The customer may return the light for any reason or no reason at all, provided it is shipped, freight or postage paid, insured for its full value, and in its original packaging within 60 days of delivery. If the fixture is delivered in good condition, the customer will receive a refund of the invoice price less:

  • Cost of shipping, handling and insurance;
  • Amount charged for special orders;
  • Amount charges for customized parts, if any;
  • Service fee and/or parts replacement fee for any fixture that is returned missing components, damaged in shipment where the damage is not covered by insurance, or that has been modified in any way. Such fees and charges will vary based upon the actual material and labor costs necessary to repair the fixture, replace missing or modified parts, and to return the fixture to its original factory condition.

These policies apply only to products sold directly by Haiku Home. Products sold by Haiku Home Authorized Dealers are not subject to the 30-day or 60-day “No Reason Necessary” policy. Customers who have purchased fans or lights from Haiku Home Authorized Dealers should contact the dealer for information on its specific return policies. REPAIR, REPLACEMENT, OR A REFUND ARE THE EXCLUSIVE REMEDIES AVAILABLE UNDER THIS WARRANTY AND HAIKU HOME IS NOT RESPONSIBLE FOR DAMAGES OF ANY KIND, INCLUDING INCIDENTAL AND CONSEQUENTIAL DAMAGES. Incidental damages include but are not limited to such damages as loss of use. Consequential damages include but are not limited to the cost of repairing or replacing other property which was damaged if this product does not work properly.

THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE, AND OF ALL OTHER OBLIGATIONS AND LIABILITIES ON HAIKU HOME’S PART, AND HAIKU HOME NEITHER ASSUMES NOR AUTHORIZED ANY PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THE PRODUCTS. NO OTHER WARRANTY EXPRESSED OR IMPLIED, WHETHER OF FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY OR OF ANY OTHER KIND, WHETHER OR NOT SIMILAR IN NATURE TO ANY PREVIOUSLY SPECIFIED, SHALL EXIST WITH RESPECT TO SUCH PRODUCTS, ALL SUCH WARRANTIES BEING HEREBY EXPRESSLY DISCLAIMED BY HAIKU HOME AND WAIVED BY CUSTOMER. UNDER NO CIRCUMSTANCES SHALL HAIKU HOME BE LIABLE FOR ANY LOSS, DAMAGE COST OF REPAIR, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THE USE, SALE, OR REPAIR OF ANY PRODUCTS PURCHASED FROM HAIKU HOME, UNLESS SUCH DAMAGES CANNOT BE EXCLUDED BY LAW.

If you would like to return product to Haiku Home, please contact the nearest Big Ass Solutions office near you.

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